For some hosting company who is using cPanel with some addon services such as RV SiteBuilder, Fantastico or Softaculous, you might have another product name for it and this is making your user confused them.
To get them fixed, you may use the step as below to modify the icon name from cPanel.
1.Assume that you are using cPanel x3 themes, go to the path as below,
2. Edit the icon such as dynamicui_softaculous.conf.
3. Change the “itemdesc=>” to your product name.