Microsoft which provided license Operating System, application, etc do come with their Helps and Resource to public and user. You may refer to resource as below,
1. Microsoft Product Solution Center
Microsoft Product Solution Center provided Microsoft Product services and information.
2. Microsoft Answers
You may find or ask any question about Microsoft from Microsoft Answers site from here.
3. Microsoft Fix It Solution Center
The automated solution provided by Microsoft.
4. @MicrosoftHelps Twitter account
Follow Microsoft Helps twitter to get services from Microsoft.