FrontPage Users cannot login by using HELM

There is a known issue with HELM 3 with Frontpage extension that the Frontpage user not able to login if the account have been recreated through the HELM system.

This is because the fp_ prefix user is not added correctly, to resolve this issue, you may refer to the step as below.

1) Login to the server using Terminal Services Client
2) Open Computer Management
3) Go to Local Users and Groups -> Groups
4) Expand the description field. Look for the group that contains the domain name that was readded the in the description field. The group name will end in _AdvAuthor. Double click this group
5) Add the domain_fp user to this group, click OK.

HELM 3 Not able to add FTP account

When you tried to create FTP account through HELM 3 and you might not able to create the FTP account, check with your HELM Error Log.

If you got the sample error as below, do the following step.

Sample Error:

2009-08-25 14:10:00 modNTFS::SetFolderSecurity 0-2147219579: SetACL failed for User Account: exatest1 (“C:\Program Files\WebHost Automation\Helm\\System\setACL.exe” -on “\\MICKGENIE\c$\domains\mickgenie.com” -ot file -actn ace -ace “n:MICKGENIE\myftp;p:change;m:set;w:dacl” -silent -silent){0}
2009-08-25 14:10:00 FTP.IFTP_Execute 0-2147219579: SetACL failed for User Account: exatest1 (“C:\Program Files\WebHost Automation\Helm\\System\setACL.exe” -on “\\MICKGENIE\c$\domains\mickgenie.com” -ot file -actn ace -ace “n:MICKGENIE\myftp;p:change;m:set;w:dacl” -silent -silent){0}
2009-08-25 14:10:00 CFTP.AddFTPAccountEx 0-2147219579: SetACL failed for User Account: exatest1 (“C:\Program Files\WebHost Automation\Helm\\System\setACL.exe” -on “\\MICKGENIE\c$\domains\mickgenie.com” -ot file -actn ace -ace “n:MICKGENIE\myftp;p:change;m:set;w:dacl” -silent -silent){0}

Resolution:

1. Login to the server as console or RDP.
2. Go to the services or run ‘services.msc’
3. Restart ‘Server’ services.
4. Well Done, you have fixed the issue.