When you tried to create FTP account through HELM 3 and you might not able to create the FTP account, check with your HELM Error Log.
If you got the sample error as below, do the following step.
Sample Error:
2009-08-25 14:10:00 modNTFS::SetFolderSecurity 0-2147219579: SetACL failed for User Account: exatest1 (“C:\Program Files\WebHost Automation\Helm\\System\setACL.exe” -on “\\MICKGENIE\c$\domains\mickgenie.com” -ot file -actn ace -ace “n:MICKGENIE\myftp;p:change;m:set;w:dacl” -silent -silent){0}
2009-08-25 14:10:00 FTP.IFTP_Execute 0-2147219579: SetACL failed for User Account: exatest1 (“C:\Program Files\WebHost Automation\Helm\\System\setACL.exe” -on “\\MICKGENIE\c$\domains\mickgenie.com” -ot file -actn ace -ace “n:MICKGENIE\myftp;p:change;m:set;w:dacl” -silent -silent){0}
2009-08-25 14:10:00 CFTP.AddFTPAccountEx 0-2147219579: SetACL failed for User Account: exatest1 (“C:\Program Files\WebHost Automation\Helm\\System\setACL.exe” -on “\\MICKGENIE\c$\domains\mickgenie.com” -ot file -actn ace -ace “n:MICKGENIE\myftp;p:change;m:set;w:dacl” -silent -silent){0}
Resolution:
1. Login to the server as console or RDP.
2. Go to the services or run ’services.msc’
3. Restart ‘Server’ services.
4. Well Done, you have fixed the issue.
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